Payment Management

Process Overview

Prerequsities:

Check the consumer's availability

Submit the consumer's National Registration Number (NRN) – perform a Full Availability Check with the consumer’s NRN. Ontime confirms whether the employee is managed by a Payroll Provider within our network.

Branch on the result

Not found – The consumer’s employer is outside Ontime’s Payroll Provider network; use an alternative payment method such as a direct debit.

Found – Salary‑deduction is supported; proceed to the next step.

Create the payment mandate and request:

Create a Mandate

With a positive availability result, issue a Mandate capturing the consumer’s explicit consent to allow us to collect payments and any collection limits. On creation a unique mandate_id is returned.

Raise a Payment Request

Use the mandate_id to create a Payment Request for the amount you wish to collect. Ontime schedules the deduction for the next payroll cycle and return a payment_id.

Iterate or Exit

Repeat the previous two steps to request additional payments while the mandate is active.

Mandates and Payment Requests cannot be modified after they have been created. To make changes to a Mandate or Payment Request the original needs to be cancelled and a new Mandate or Payment request must be created.

You cannot cancel a Payment Request whilst the payment is being processed by Ontime.

Cancelling a Mandate cancels all outstanding Payment Requests that can be cancelled and stops new Payment Requests from being created.

Overview

Process Overview#

Prerequsities:#

Create the payment mandate and request:#

Process Overview

Prerequsities:

Create the payment mandate and request: